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U.S. Citizen Services
 

Attention: The Department of State Bureau of Consular Affairs is currently experiencing technical problems with our passport/visa system.  This issue is worldwide and is not specific to any particular country, citizenship document, or visa category. We apologize to applicants who are experiencing delays or are unable to obtain a passport, Consular Report of Birth Abroad, or visa at this time. We are working urgently to correct the problem and expect our system to be fully operational again soon.

The United States government has no higher responsibility than to serve and protect its citizens, including those who live or are traveling abroad. To this end, the American Citizen Services Unit in Costa Rica provides prompt, courteous, and efficient services to United States Citizens and other clients, consistent with U.S. laws and regulations.

American citizens can apply for U.S. passports, document their foreign-born children who qualify as U.S. citizens, notarize documents for execution in the U.S., inquire about social security and other federal benefits, and request help in an emergency.

Whether you are Residing in Costa Rica or here for a week’s vacation, please enroll in our Smart Traveler Enrollment Program (STEP) so that we may be better able to assist you in an emergency.

APPOINTMENT SYSTEM

We are pleased to offer an online appointment system for your convenience. In case of an emergency, you can come to the Embassy Monday-Friday from 8:00AM-11:00AM and take a number (The Federal Benefits Unit, Consular Report of Birth Abroad services, and Notary services will not see anyone without an appointment).  We will attend those with appointments first and then call numbers in the order of arrival.  Please complete and print all forms and applications PRIOR to your appointment.

Please visit our PassportCRBA, Notary Services, and Federal Benefits pages for details, instructions, and to make or cancel an appointment. 

For more information on our services, please explore the links to your left. If you cannot find the information you are looking for, you may also send an e-mail inquiry to acssanjose@state.gov or call +506-2519-2000 during business hours.

If you are reporting an emergency concerning a U.S. citizen in Costa Rica, please see our emergency contact information.

HOURS OF OPERATION

American Citizens Services (ACS):  Passports, Notarials, Consular Reports of Births (CRBAs) with appointment only.

ACS Walk-in emergency service hours are Monday – Friday,  from 8:00 a.m. to 11:00 a.m. (Note: the Embassy is closed on U.S. and Costa Rican holidays)

LOCATION AND ADDRESS

Location: At the intersection of Calle 98 Vía 104 in the Pavas Section of San José, Costa Rica. (see the map)

Local Mailing Address: 920-1200 San José, Costa Rica 

U.S. Mailing Address: US Embassy San Jose, DPO AA 34020

IMPORTANT SECURITY INFORMATION

For security reasons, Embassy visitors are not permitted to enter with bags or electronic devices such as laptops, cameras, tablet computers, or cell phones.  Please budget time before your appointment for required security checks

What ACS cannot do?

Act as your lawyer, translator, interpreter, personal assistant, travel agent, investigator, law enforcement agent or real estate agent; 

  • Provide you or your family with physical protection; 
  • Arrange release from U.S. military service obligations; 
  • Pay your debts or fines, sort out property disputes; 
  • or interfere in judicial proceedings;
  • Find you employment, residence, or schools; 
  • Search for missing luggage; 
  • Settle disputes with hotel managers and landlords; 
  • Discuss visa cases.

Important

  • Step
    STEP Stay Informed, Stay Connected, Stay Safe!
  • Emergencycont
    Emergency info Report a life or death emergency with a US Citizen

IMPORTANT NOTICE

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    For security reasons, visa applicants and American citizens are not allowed to enter the U.S. Consulate or Embassy grounds with bags, food (with the exception of snacks for children under six years old), weapons, or any type of electronic devices (including laptops, iPads, iPods, cameras, memory sticks, CDs, etc.)  Please do not bring supporting information (photos, transcripts, ultrasounds, etc.) on electronic devices.  Please bring only printed information to your appointment. 

    The U.S. Consulate General in Costa Rica does not have a storage facility for such items. We strongly discourage visa applicants and visitors to the American Citizen Services section from bringing these items to the Embassy.

    If you must bring cell phones, you must leave those items with the security guards at the entrance and pick them up upon exiting.  The U.S. government takes no responsibility for devices left at the Embassy.

    Your cooperation is appreciated.

Traveler’s Checklist

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