American Citizens Services will be closed on Friday, March 6, and we will only be able to respond to emergencies. For routine services, such as passport pick up, please come the week of Monday, March 9. Thank you.
How to Contact Us
Telephone: (506) 2519-2000 or (506) 2220-3127 | From the U.S.: 011-506-2519-2000 or 011-506-2220-3127
Consular fax: (506) 2220-2455 | From the U.S.: 011-506-2519-2455
Location: see the map
Email address: ACSSanJose@state.gov
Note: Please note that visa inquiries cannot be answered at the above telephone numbers. Please call 4000-1976 within Costa Rica and (703) 745-5475 from the U.S. for any visa-related inquiry.
American Citizens Services (ACS): Passports, Notarials, Consular Reports of Births (CRBAs) with appointment only.
American Citizens walk-in service hours are Monday – Friday, from 8:00 a.m. to 11:00 a.m. (Note: the Embassy is closed on U.S. and Costa Rican holidays)
We are pleased to offer an online appointment system for your convenience. In case of an emergency, you can come to the Embassy Monday-Friday from 8:00AM-11:00AM and take a number (The Federal Benefits Unit, Consular Report of Birth Abroad services, and Notary services will not see anyone without an appointment). We will attend those with appointments first and then call numbers in the order of arrival. Please complete and print all forms and applications PRIOR to your appointment.
Consular officers monitor the general welfare of American citizens in Costa Rica. Please contact us for questions/information concerning the following:
- Death of an American citizen
- Arrest/detention of an American citizen
- Help for American victims of crime overseas
- American citizens missing abroad
- Abduction of a child abroad
- Sending money overseas
- Medical emergencies
- Lost and stolen U.S. passports abroad
Disasters in the United States.
Smart Traveler App
Register with the Smart Traveler Enrollment Program.
Download the FREE Smart Traveler App! It’s a useful tool that provides easy access to updated, official country information, travel alerts, travel warnings, maps, U.S. Embassy locations, and more.
Lost or Stolen Passport?
If you have an urgent need to travel and your passport was stolen, you may come to the U.S. Embassy on Monday through Friday from 8:00 a.m. to 11:30 a.m. to apply for an emergency passport.
In addition to the requirements listed on this page, please bring your police report detailing the theft.