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Emergency Services
 

How to Contact Us

Telephone: (506) 2519-2000 or (506) 2220-3127 | From the U.S.: 011-506-2519-2000 or 011-506-2220-3127
Consular fax: (506) 2220-2455 | From the U.S.: 011-506-2519-2455

Location: see the map

Email address:  ACSSanJose@state.gov

Note: Please note that visa inquiries cannot be answered at the above telephone numbers.  Please call 4000-1976 within Costa Rica and (703) 745-5475 from the U.S. for any visa-related inquiry.

Hours of Operation

American Citizens Services (ACS):  Passports, Notarials, Consular Reports of Births (CRBAs) with appointment only.

American Citizens walk-in service hours are Monday – Friday,  from 8:00 a.m. to 11:00 a.m.  (Note: the Embassy is closed on U.S. and Costa Rican holidays)

We are pleased to offer an online appointment system for your convenience. In case of an emergency, you can come to the Embassy Monday-Friday from 8:00AM-11:00AM and take a number (The Federal Benefits Unit, Consular Report of Birth Abroad services, and Notary services will not see anyone without an appointment).  We will attend those with appointments first and then call numbers in the order of arrival.  Please complete and print all forms and applications PRIOR to your appointment.

Please visit our PassportCRBA and Notary Services pages for details, instructions, or to make an appointment.

Consular officers monitor the general welfare of American citizens in Costa Rica.  Please contact us for questions/information concerning the following:


Disasters in the United States.

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Lost or Stolen Passport?

  • If you have an urgent need to travel and your passport was stolen, you may come to the U.S. Embassy on Monday through Friday from 8:00 a.m. to 11:30 a.m. to apply for an emergency passport.

    In addition to the requirements listed on this page, please bring your police report detailing the theft.